Webcast Trouble Shooting

Receiving a codec error message in Windows Media?

If you see either of these two messages when playing a Windows Media file after installing Windows XP Service Pack 2:

'Windows has blocked this software because it can't verify the
publisher.



Name: ACELPACM.CAB



Publisher: Unknown Publisher'



'Codec Tag 130 cannot be found

Open Internet Explorer, choose "tools" and "Internet options."
Select the "security" tab choose "custom."
On the "security settings" window the 4th option down "Download unsigned ActiveX controls." Change this to "Prompt."
Click "ok" on "security settings" and "ok" on "Internet options." Close all browsers and then attempt to view the recording, you should receive a "security warning" and be prompted to install the codec, select "yes" to allow the unsigned codec to be installed.

Or:

Download and install:

http://codecs.microsoft.com/codecs/i386/acelpacm.cab

Please Note: you may need to have administrative rights for your system to install the codec!

Trouble receiving a Webcast on RealPlayer behind a firewall?

If your RealPlayer is having trouble, the firewall is likely not configured to allow RealPlayer traffic. Please try Windows Media Player if it's available for the webcast.

Symptoms of firewall trouble

these problems could indicate you are behind a firewall.

You have trouble accessing RealAudio or RealVideo files on some or all websites. (This could happen on dial-up, cable or LAN.)
You receive one of the following errors:

"Error 18: Invalid socket error"
"Error 22: Requested server is not valid"
"Error 108: Invalid Auto Transport Configuration Setup"
"Error 38 : File compression not supported. Cannot locate the requested RealAudio decoder" (on UNIX machines)

Configure RealPlayer behind a firewall:

To configure RealPlayer to work with the firewall, see these Web pages:

If you still have trouble contact your LAN system administrator, or Internet Service Provider.